Cambridge Jobs

of the global eSAR support team providing close customer support on usage of the eSAR application bull ... of the global Chemistry ELN support team providing close customer support on usage of the ChemLab Notebook...

Sr. Support Engineer-(Server Virtualization) vKernel, a Quest company is seeking a Sr Support Engineer with strong ... as necessary. Take ownership and manage customer cases and customer expectations effectively and professionally.

Customer Care North East Division Tasks: - Manages the maximum utilization of the agent workforce to meet service level goals and budgeted objectives. - Provides direction to ensure accuracy of forecasted internal and outsourced call...

problems, diagnose printer problems, work with vendor support staff and obtain necessary replacement hardware or ... results expected. Performs duties related to desktop support; including standard PC configuration, imaging,...

Provide a minimum of 8 hours of daily phone/e-mail support ... Notify third level support of performance issues and/or downtimes. 5. Identify/Document reoccurring issues and present possible solutions to management. 6. Assist with...

customer interface skills, and experience with customer support tools like Remedy is preferred. Ability to triage ... Able to follow procedures/processes/standards set forth by various support infrastructure teams...

Sales Support Coordinator Sales Support team is focused on streamlining sales processes that deliver consistently high ... and client business issues Support account planning process Support segmentation and stratification modeling Manage...

Specialist Cust Service Location: MA-Acton Provide primary support to sales channel and end-user customers in the ... coordination of scheduling and material changes; - Provide support to Training function, including coordination of...

skills. You pride yourself on providing exceptional customer service, ensuring tickets are resolved or escalated ... As the ideal candidate, you have over 3 years experience working in an enterprise Help Desk/Desktop Support environment...

implement customer success projects, identifying areas for customer care improvements and identifying opportunities ... You must have solid technical knowledge , experience in sales and/or customer service, solid communication skills and th...